When you use TopX, your personal information is a matter of trust. This page explains clearly how that trust is upheld.
From technical safeguards to legal commitments — your privacy is protected at every level.
Every transaction and piece of personal data at TopX is protected with 256-bit SSL encryption — the same standard of security used in the banking sector.
Your data is stored on secured cloud servers, with regular backups, firewalls, and intrusion detection systems running around the clock.
TopX will never sell or rent your personal information to advertisers or any third party. This is our first and absolute rule.
On TopX, you can view, update, or delete your saved information at any time. Your data belongs to you.
TopX complies with international data protection standards (GDPR). Your privacy rights are given the highest priority.
For any questions about how your data is used, TopX's privacy team will respond within 24 hours. Support is available in Bengali.
TopX takes your privacy seriously. This policy explains what information we collect, why we collect it, and how we keep it safe — written in plain language, not legal jargon. For any questions, contact us at support@topx.im.
Creating an account and using TopX's services requires certain information. This data falls into three main categories:
TopX uses your data only for specific, necessary purposes. Each use is clearly explained below:
| Purpose of Use | What data | Basis |
|---|---|---|
| Account Verification & Security | Name, Mobile, NID | Mandatory |
| Payment Processing | Payment number, transaction details | Mandatory |
| Fraud & Money Laundering Prevention | IP, Device, Transaction Patterns | Legal Obligation |
| Customer Support | Email, mobile, and chat history | Service Delivery |
| Personalized Offers | Betting History & Preferences | Optional Consent |
| Platform Improvement | Anonymous Usage Analytics | Legitimate Interest |
Your separate consent is obtained for personalised offers or marketing communications. You may withdraw this consent at any time.
Cookies are used across the TopX website and app. A cookie is a small data file stored on your device that helps improve your browsing experience.
TopX does not sell your data. However, limited information may need to be shared in certain specific circumstances:
TopX ensures your data is protected through both technical and organizational measures.
TopX believes you should have full control over your own data. All of your rights are outlined below:
You can request to see what data we hold about you at any time.
You can correct any inaccurate information through your account settings or by contacting support.
You may request that your data be deleted when closing your account.
You can opt out of your information being used for specific purposes (such as marketing emails).
You can download your data in a portable format.
Any consent given for optional data use can be withdrawn at any time.
TopX retains your information only for as long as necessary. Any data that is no longer needed is securely deleted.
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Duration of Account + 5 Years | Legal Obligation |
| Transaction Records | 7 Years | Financial Regulatory Requirements |
| Customer Support Chat | 2 Years | Quality Control & Dispute Resolution |
| Website Logs | 90 Days | Security Analysis |
| Cookie Data | 30 Days | Session Management |
| Marketing Preferences | Until consent is withdrawn | Personal Preferences |
TopX may update this Privacy Policy from time to time. Changes may arise due to new laws, new services, or new technologies.
For any privacy-related questions, concerns, or requests, please reach out to our Privacy Team: