Question 1

How do I register on TopX?

Accepted Answer

Signing up with TopX is quick and easy. registration page and enter your full name, mobile number, email address, date of birth, and a strong password. You'll receive an OTP on your mobile — use it to verify your account. Your TopX account will be ready in just 2 minutes. Must be 18 years of age or older Each person may only register one account Registration is completely free Issue Resolved

Question 2

What should I do if I forget my password?

Accepted Answer

login page and click the "Forgot Password?" link. Enter your registered mobile number and verify your identity with the 6-digit OTP. Then set a new password. The entire process takes just 2 minutes. Your password must be at least 8 characters long and include at least one number and one special character. Was this answer helpful? Yes No

Question 3

What should I do if my account gets locked?

Accepted Answer

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes and will unlock automatically. If it remains locked beyond that, email support@topx.im or reach out via live chat. The support team will verify your identity via OTP and unlock your account. Was this answer helpful? Yes No

Question 4

Why is KYC verification required and how do I complete it?

Accepted Answer

KYC (Know Your Customer) verification is required for account security and for processing larger withdrawals. Please upload a clear photo of your National ID (NID) or birth certificate. Verification is typically completed within 24–48 hours. Smaller withdrawals are still possible without KYC, though limits will apply. Was this answer helpful? Yes No

Question 5

Can one person open multiple accounts?

Accepted Answer

TopX does not Terms & Conditions only one account per person is permitted. If multiple accounts are detected under the same individual, both accounts may be suspended and balances forfeited. If you're having issues with an existing account, please contact support instead of opening a new one. Was this answer helpful? Yes No

Question 6

How do I close my TopX account?

Accepted Answer

To close your account, email support@topx.im or let us know via live chat. Our team will process your request. Please withdraw any remaining bonuses and balance before closing. If you're looking to close due to a specific issue, Responsible Gaming You can also use the self-exclusion tools on the page. Was this answer helpful? Yes No

Question 7

How do I deposit with bKash?

Accepted Answer

Log in to TopX → Wallet → Deposit → select bKash. Send the required amount to TopX's bKash number and enter the transaction ID. Your balance is usually updated within 5–10 minutes. Minimum deposit is ৳500. The same process applies for Nagad and Rocket. Was this answer helpful? Yes No

Question 8

How long do withdrawals take?

Accepted Answer

Withdrawals at TopX are typically processed within 5–15 minutes. During peak hours, it may take up to 1 hour. Requests made after midnight or on weekends may take slightly longer. If your KYC verification is pending, your first withdrawal may take a bit more time. Was this answer helpful? Yes No

Question 9

What are the minimum and maximum withdrawal amounts?

Accepted Answer

Minimum withdrawal: ৳500 Maximum withdrawal (daily): ৳1,00,000 Maximum withdrawal (monthly): ৳5,00,000 Higher limits for KYC-verified members For large withdrawals, notifying support in advance helps speed up the process. Was this answer helpful? Yes No

Question 10

My balance hasn't been updated after a deposit — what should I do?

Accepted Answer

First, wait 15 minutes. If the issue persists, contact us via live chat or at support@topx.im with the following details: Transaction ID (TxID) Time and date of transfer Amount & Payment Method Most issues are resolved within 30 minutes. Was this answer helpful? Yes No

Question 11

Are there any fees for deposits or withdrawals?

Accepted Answer

TopX does not charge any fees for deposits or withdrawals. However, bKash, Nagad, and Rocket may apply their own transaction fees. This is entirely subject to each payment provider's own policy and is beyond TopX's control. Was this answer helpful? Yes No

Question 12

Can I make payments by bank transfer or card?

Accepted Answer

Yes, TopX also supports bank transfers, though processing takes longer (1–3 business days). MFS methods (bKash/Nagad) are the fastest. Credit/debit card payments are currently in beta and available to select users. Was this answer helpful? Yes No

Question 13

What should I do if my withdrawal is cancelled?

Accepted Answer

If a withdrawal is cancelled, the amount is returned to your balance. Common reasons include incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. Contact support for a quick resolution. Was this answer helpful? Yes No

Question 14

How do I claim the 150% welcome bonus?

Accepted Answer

Registration Once completed, make your first deposit of at least ৳500. A 150% bonus — up to ৳15,000 — will be credited to your bonus wallet automatically. Use this bonus to place bets, and once the 5x wagering requirement is met, the amount will be transferred to your main balance. Claim within 30 days of registration

Question 15

What are wagering requirements and how do I meet them?

Accepted Answer

A wagering requirement (rollover) means you must place a certain amount in bets before you can withdraw a bonus. For example, a ৳1,000 bonus with a 5x requirement means you need to wager a total of ৳5,000. Bets with odds of 1.5 or higher generally count toward this. You can track your progress anytime from the dashboard. Was this answer helpful? Yes No

Question 16

How do I receive my daily cashback?

Accepted Answer

After a set amount of daily betting, a portion of your losses is credited as cashback to your bonus wallet the following morning. The cashback rate varies by your VIP level — ranging from 5% for standard members up to 15% for VIP members. Details Promotions View page. Was this answer helpful? Yes No

Question 17

What do I get for referring a friend?

Accepted Answer

With TopX's referral program, you earn a ৳500 bonus whenever a friend registers using your referral code and makes their first deposit. Your friend also receives a welcome bonus. You can refer up to 20 people per account each month. Was this answer helpful? Yes No

Question 18

How do I earn VIP points?

Accepted Answer

You earn 1 VIP point for every ৳100 wagered. Points can be redeemed for bonus cash, free bets, and special rewards. TopX VIP tiers: Bronze (0–500), Silver (501–2,000), Gold (2,001–5,000), Diamond (5,000+). Higher tiers unlock greater cashback and exclusive perks. Was this answer helpful? Yes No

Question 19

How long do bonuses remain valid?

Accepted Answer

Bonus validity periods vary. Welcome bonus: 30 days, Daily cashback: 48 hours, Free bet: 7 days. Any unused bonuses expire automatically once the validity period ends. You can track bonus expiry updates on your dashboard or via email notifications. Was this answer helpful? Yes No

Question 20

Is TopX safe and trustworthy?

Accepted Answer

Yes, TopX is completely secure. Your account is protected by 256-bit SSL encryption, bcrypt password hashing, AI-powered fraud detection, and suspicious login monitoring. TopX has been serving millions of members in Bangladesh for over 3 years without interruption. Was this answer helpful? Yes No

Question 21

Is my personal information shared with anyone?

Accepted Answer

No. TopX never sells or shares your personal information with third parties. Only the minimum necessary data is shared with payment providers for processing purposes. For more details, please review our Privacy Policy Read more. Was this answer helpful? Yes No

Question 22

How do I enable two-factor authentication (2FA)?

Accepted Answer

Go to Account Settings → Security → Two-Step Verification → Enable. With the mobile OTP method, a 6-digit code will be sent to your phone each time you log in. With this feature active, no one else can access your account — even if they know your password. Was this answer helpful? Yes No

Question 23

What should I do if I think my account has been hacked?

Accepted Answer

Change your password immediately and notify us at support@topx.im. TopX support will promptly lock your account temporarily and launch an investigation. Any suspicious transactions will be reviewed for cancellation. Going forward, keep 2FA enabled and update your password regularly. Was this answer helpful? Yes No

Question 24

How can I protect myself from TopX impersonation scams?

Accepted Answer

The only official TopX address is topx.im. Always verify this in your browser's address bar. TopX will never ask for your password via SMS or email. Do not click on unknown links. Only trust emails coming from support@topx.im. Was this answer helpful? Yes No

Question 25

How do I set betting limits or self-exclusion?

Accepted Answer

Go to Account Settings → Responsible Gaming → and choose Deposit Limit, Session Time, or Self-Exclusion. Self-exclusion can be set for 6 months to 5 years and cannot be ended early. To learn more Responsible Gaming View page. Was this answer helpful? Yes No

Question 26

How do I place a live bet?

Accepted Answer

Log in to TopX → go to Sports → Live section. Browse ongoing matches and select your preferred event. Enter your stake in the bet slip and tap "Confirm Bet". Odds change quickly in live betting, so make your decision fast. Was this answer helpful? Yes No

Question 27

What is Cash Out and how do I use it?

Accepted Answer

Cashout lets you lock in a payout before the match ends. If your bet is on track to win but you want to reduce your risk, simply choose cashout. When TopX makes a cashout offer available, a notification will appear in your bet history. The cashout amount is determined based on the current state of play. Was this answer helpful? Yes No

Question 28

What happens to my bet if a match is cancelled?

Accepted Answer

If a match is cancelled, all bets on that event are automatically voided and the full stake is returned to your main balance. This typically happens within 2–6 hours. For parlay bets, a cancelled match is simply removed and the result is calculated based on the remaining legs. Was this answer helpful? Yes No

Question 29

Which sports can I bet on at TopX?

Accepted Answer

TopX offers betting on 30+ sports, including cricket, football, tennis, badminton, basketball, volleyball, and kabaddi. All major tournaments are covered — from Bangladesh Cricket League to the IPL and World Cup. An e-sports section is also available. Was this answer helpful? Yes No

Question 30

How do I understand and calculate odds?

Accepted Answer

TopX uses decimal odds. For example, odds of 2.5 mean a ৳100 bet returns ৳250 if you win (stake included). To calculate profit: (Odds × Stake) − Stake. For detailed statistics and analysis, Analysis page. Was this answer helpful? Yes No

Question 31

How do I place a parlay or combo bet?

Accepted Answer

To place a parlay bet across multiple matches, add each event to your bet slip. All odds are multiplied together to form the combined odds. If even one bet loses, the entire parlay is lost — but a win pays out a massive reward. You can add up to 12 events to your bet slip at once. Was this answer helpful? Yes No

Question 32

Where can I download the TopX app?

Accepted Answer

Download the TopX app directly App Page to download. For Android, download the APK file directly. For iOS, search "TopX" on the App Store. The app is completely free and fully supported in Bengali. Was this answer helpful? Yes No

Question 33

I'm having trouble installing the APK on Android — what should I do?

Accepted Answer

Go to Settings → Security → enable "Install from unknown sources". Then tap the downloaded APK file to begin installation. Once complete, open the app. If you see a "blocked" message, temporarily disable Google Play Protect, complete the installation, and re-enable it afterwards. Was this answer helpful? Yes No

Question 34

The app keeps crashing — what should I do?

Accepted Answer

First, fully close the app and reopen it. If that doesn't help, clear the cache (Settings → Apps → TopX → Clear Cache). Make sure you have the latest update installed. If the issue persists, send a screenshot to support@topx.im. Was this answer helpful? Yes No

Question 35

I'm not receiving app notifications — what should I do?

Accepted Answer

Go to Phone Settings → Apps → TopX → Notifications → enable "All Notifications". Exclude TopX from battery optimization. Inside the app, go to Settings → Notifications and enable your preferred alert types. Also make sure Do Not Disturb mode is turned off. Was this answer helpful? Yes No

Question 36

Can I use TopX without the app?

Accepted Answer

No app? No problem. Simply open topx.im in your mobile browser or on a computer to access all features. TopX's website is built with a fully responsive design. That said, the app offers push notifications and faster loading times. Was this answer helpful? Yes No

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